Payment Policy for Thorasonali

Effective Date: January 8, 2025

At Thorasonali, we want to make the payment process as simple, secure, and convenient as possible for our customers. This Payment Policy explains the methods of payment we accept, how payment is processed, and important information regarding your order.

By making a purchase on our website https://thorasonali.com, you agree to the terms of this policy. Please read through it carefully to understand how payments are handled when you shop with us.

1. Accepted Payment Methods

We accept a variety of secure payment methods to make your shopping experience seamless:

  • Credit and Debit Cards:
    We accept the following major credit and debit cards:

    • Visa
    • MasterCard
    • American Express
    • Discover

    When you provide your credit or debit card details at checkout, the card will be charged for the total order amount, including taxes and shipping fees (if applicable).

  • PayPal:
    If you prefer, you can make payments using your PayPal account. Simply select PayPal at checkout and complete your purchase using your PayPal credentials.

  • Apple Pay & Google Pay:
    For a faster checkout experience, we also accept Apple Pay and Google Pay on supported devices. These payment methods allow you to pay quickly and securely with a stored payment method.

  • Gift Cards:
    We offer Thorasonali Gift Cards that can be used for purchases on our website. If you have a gift card, you can enter the card number and PIN at checkout to redeem your balance.

  • Other Payment Methods:
    We may also accept additional payment methods, which will be listed as options during checkout. Please ensure that you have a valid payment method for completing your purchase.

2. Payment Security

Thorasonali takes your payment security very seriously. We use industry-standard SSL encryption (Secure Sockets Layer) to protect your personal information and payment details during transmission. This ensures that all sensitive data, such as credit card numbers and billing information, is encrypted and securely transmitted.

We also work with trusted third-party payment processors, like PayPal and Stripe, to ensure that all transactions are processed securely. We do not store your credit card details on our website.

3. Billing Information

When you place an order on Thorasonali, you are required to provide accurate billing information, including your name, billing address, and payment method details. This information is necessary to process your order and verify payment.

  • Address Verification: For security reasons, we may verify the billing address provided during checkout with your credit card issuer or payment processor. If the billing address does not match the records on file, we may contact you to resolve the issue or request an alternative payment method.

  • Incorrect Payment Information: If the payment information provided is incorrect or incomplete, we may not be able to process your order. In this case, you will be notified, and you will need to provide updated payment details to complete your purchase.

4. Order Confirmation and Payment Authorization

After you place an order on Thorasonali, you will receive an Order Confirmation email with the details of your purchase. This email serves as an acknowledgment of your order, but it is not an acceptance of payment.

  • Authorization Hold: Once your order is placed, we will initiate an authorization hold with your payment method for the total amount of the purchase, including shipping costs and applicable taxes. This authorization ensures that funds are available for your order.

  • Payment Capture: Your payment will be captured and charged once your order has been processed and is ready for shipment. If there are any issues with processing your payment, you will be notified, and your order will not be completed until the issue is resolved.

5. Taxes

Sales tax will be applied to orders based on the applicable tax rates of your location. The total sales tax will be calculated and displayed during the checkout process before you finalize your order.

  • U.S. Sales Tax: Thorasonali is required to collect sales tax for orders shipping to certain states where we have a tax nexus. The appropriate tax rate will be applied based on the shipping address provided at checkout.

  • International Taxes: For international orders, any customs duties, taxes, or import fees are not included in the order total and are the responsibility of the customer. These fees are determined by your local customs office.

6. Payment Authorization Issues

If your payment is declined or there is an issue with your payment authorization, your order will be put on hold until the issue is resolved. Common reasons for payment issues include:

  • Insufficient funds in your account or on your credit/debit card.
  • Incorrect card information, such as an expired card or invalid security code.
  • Billing address mismatch or errors during checkout.
  • Fraud protection measures taken by your bank or payment provider.

If you experience any issues with payment, please contact your bank or payment provider for assistance. If the issue persists, you can reach out to Thorasonali customer service for help.

7. Order Cancellations and Modifications

Once an order has been placed, it cannot be modified or canceled until it has been processed and shipped. If you need to make any changes to your order, please contact us as soon as possible at info@thorasonali.com or (781) 331-3176. We will do our best to accommodate your request, but changes are not guaranteed.

  • Canceled Orders: If you cancel an order before it has been shipped, your payment will be refunded to the original payment method. Refunds may take 5-7 business days to appear in your account, depending on your bank or payment provider.

8. Payment Errors and Disputes

In the event of a payment error or dispute, Thorasonali reserves the right to suspend or cancel the order. If a dispute arises regarding a payment, we will cooperate with you to resolve the issue. However, we may request additional information or documentation to validate the claim.

If your payment is reversed by your bank, we may cancel the order and take appropriate action, including placing a hold on future orders or reporting the dispute to the appropriate authorities.

9. Refunds

If you qualify for a refund (due to a return, order cancellation, or other reasons), the refund will be processed to the original payment method used for the order. Please refer to our Refund and Returns Policy for more details on how refunds are handled.

Refunds for credit/debit card payments may take up to 5-10 business days to appear in your account, depending on your bank or payment processor.

10. Fraud Prevention

To protect our customers and ourselves from fraudulent activity, we may request additional verification of your payment information. This can include verifying your billing address, requesting a government-issued ID, or other measures as deemed necessary. Thorasonali reserves the right to cancel any order suspected of being fraudulent.

11. Customer Support

If you have any questions about our payment policy, need help with payment issues, or have concerns about your order, our customer service team is here to assist you. You can reach us via:

Thank you for choosing Thorasonali! We are committed to providing you with a secure, seamless shopping experience. If you have any questions or need assistance, please don’t hesitate to contact us.