Shipping Policy for Thorasonali
Effective Date: January 8, 2025
At Thorasonali, we strive to provide a seamless and reliable shipping experience for our valued customers. Whether you’re purchasing a luxury timepiece for yourself or as a gift, we want to ensure your order arrives safely and promptly. This Shipping Policy outlines the terms and conditions related to shipping, delivery options, costs, and potential shipping delays.
By purchasing from Thorasonali, you agree to the terms and conditions specified in this policy. Please review it carefully to understand how we handle shipping and delivery of your orders.
1. Processing and Shipping Times
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Order Processing Time: We process orders Monday to Friday, excluding holidays. Once your order is placed, it typically takes 1-3 business days to process and ship your order. Please note that processing times may be longer during peak seasons (such as holidays or promotional events).
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Shipping Methods: We offer several shipping options to accommodate your needs. The available shipping methods will be displayed during the checkout process, and the corresponding costs will be calculated based on the shipping destination and the size/weight of your order.
2. Shipping Costs
Shipping costs depend on several factors, including the destination of the order, the shipping method chosen, and the weight of the package. Shipping costs will be calculated and displayed at checkout.
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Free Standard Shipping: We offer free standard shipping on all orders within the United States. Free shipping is available for most products but may be subject to exceptions for oversized items, special orders, or specific promotional conditions.
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International Shipping: We are happy to offer international shipping to select countries. The shipping cost for international orders will be calculated during checkout based on the destination country and the weight of the package.
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Expedited Shipping: If you need your order sooner, we offer expedited shipping options for an additional charge. These options will be available at checkout for both domestic and international orders.
3. Shipping Destinations
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Domestic Shipping (United States): We ship to all 50 states within the United States, including Alaska, Hawaii, and U.S. Territories (such as Puerto Rico).
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International Shipping: We currently offer international shipping to select countries. Please review the list of available countries during the checkout process. International customers should be aware that they are responsible for any additional customs duties, taxes, or import fees that may apply upon receipt of their package.
4. Delivery Time
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Domestic Delivery Times:
- Standard Shipping: Typically takes 5-7 business days.
- Expedited Shipping: Typically takes 2-3 business days, depending on the carrier and location.
- Overnight Shipping: If available, typically delivered the next business day (orders must be placed before the cutoff time, usually 12 PM EST).
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International Delivery Times: Delivery times for international orders can vary depending on the destination country, customs processing, and the shipping carrier. Most international shipments typically take between 7-21 business days.
Please note that delivery times are estimates and may vary due to factors such as customs delays, weather conditions, or holidays.
5. Order Tracking
Once your order is shipped, you will receive a Shipping Confirmation email with a tracking number and a link to track the status of your shipment. You can also log in to your Thorasonali account and view the status of your order.
For international orders, please note that tracking information may not be available once the package leaves the U.S. and is processed by the local carrier.
6. Shipping Restrictions
Certain products may have restrictions on shipping, including size or weight limitations. If you order a restricted item, we will notify you and provide you with alternative shipping options or a refund if the item cannot be shipped to your location.
Additionally, we cannot ship to P.O. Boxes or APO/FPO addresses for certain carriers, so please ensure that you provide a valid, full address during checkout.
7. International Duties and Taxes
For international orders, please be aware that customs duties, taxes, and import fees are the responsibility of the customer and are not included in the purchase price or shipping cost. These fees will be assessed by your country’s customs agency upon arrival.
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Customs Clearance: Customs policies vary by country. We recommend that you contact your local customs office for information regarding your country’s import policies before making a purchase.
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Refused Shipments: If an international package is refused or abandoned by the customer due to non-payment of customs duties or taxes, we will not be liable for the loss. The customer may be subject to additional fees or shipping costs.
8. Shipping Delays
While we make every effort to ensure timely delivery, certain external factors may cause delays that are beyond our control, including:
- Weather: Severe weather conditions, storms, or natural disasters may delay shipments.
- Holidays: Delivery times may be extended during busy holiday periods.
- Customs Delays: For international orders, customs procedures can sometimes result in delays.
- Carrier Delays: Shipping carriers may experience delays due to unexpected events or high volumes of shipments.
If your order is delayed, please contact us, and we will do our best to assist you and provide updated tracking information.
9. Missing or Damaged Shipments
In the unlikely event that your order is missing or damaged upon arrival, please contact us immediately at info@thorasonali.com or call (781) 331-3176. We will work with you to resolve the issue as quickly as possible.
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Damaged Shipments: If your package arrives damaged, please retain the packaging and contact us within 48 hours of delivery. We will initiate an investigation with the carrier and offer a replacement or refund, depending on the circumstances.
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Missing Shipments: If your order does not arrive within the expected delivery time, please contact us so we can investigate the issue with the carrier. In some cases, we may need to file a claim with the shipping provider.
10. Shipping FAQs
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Can I change my shipping address after placing my order?
- We strive to process orders quickly, so changes to shipping addresses may not be possible once your order has been submitted. Please contact us as soon as possible, and we will do our best to accommodate the change before the item is shipped.
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Do you offer gift wrapping?
- Yes, we offer gift wrapping services. Please check the option at checkout for more details.
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Can I ship to multiple addresses?
- Currently, we can only ship to one address per order. If you wish to send items to multiple addresses, you will need to place separate orders.
11. Contact Us
If you have any questions or need assistance regarding shipping, please do not hesitate to contact our customer service team:
- Email: info@thorasonali.com
- Phone: (781) 331-3176
- Website: https://thorasonali.com
- Address: 21 Aster Cir, Weymouth, Massachusetts (MA), 02188
Thank you for shopping with Thorasonali! We are committed to delivering exceptional luxury timepieces to your door and providing the best customer experience possible. If you need any assistance, our customer service team is here to help!