Sales Policy for Thorasonali

Effective Date: January 8, 2025

At Thorasonali, we take pride in offering luxury timepieces that exemplify quality, craftsmanship, and style. Our Sales Policy outlines the terms and conditions governing purchases made on our website https://thorasonali.com. By placing an order with us, you agree to the following terms and conditions. Please read carefully before making a purchase.

1. Order Acceptance and Confirmation

When you place an order on Thorasonali, we will send you an Order Confirmation email acknowledging that we have received your order. This confirmation includes your order details, such as the products ordered, prices, and shipping information.

Please note that the receipt of an order confirmation does not guarantee that we will fulfill your order. All orders are subject to review and acceptance. Thorasonali reserves the right to refuse or cancel any order for reasons including but not limited to:

  • Insufficient stock
  • Errors in product descriptions or pricing
  • Suspected fraudulent activity or unauthorized transactions
  • Any other reasons deemed appropriate by Thorasonali

If your order is canceled or modified, you will be notified via email, and any applicable charges will be refunded.

2. Pricing and Payment

  • Product Pricing: All prices listed on our website are in USD (United States Dollars) unless otherwise stated. Prices are subject to change without notice. While we strive to ensure that all pricing is accurate, errors may occasionally occur. In the event of a pricing error, Thorasonali reserves the right to cancel or adjust the order to reflect the correct price. If an order is adjusted or canceled due to a pricing error, you will be notified and a refund will be issued for any overpayment.

  • Taxes and Fees: Sales tax is applied to orders based on the shipping address, in compliance with local tax laws. The applicable tax will be calculated during the checkout process. For international orders, customs duties, taxes, and import fees may be applicable and are the responsibility of the customer.

  • Payment Methods: We accept the following forms of payment:

    • Major Credit and Debit Cards: Visa, MasterCard, American Express, Discover
    • PayPal
    • Apple Pay
    • Google Pay
    • Klarna (for flexible payment plans, available in select regions)

Your payment will be processed securely through trusted third-party payment processors. Thorasonali does not store your full payment details; all payment information is handled securely by our partners.

3. Shipping and Delivery

We aim to process and ship your order as quickly as possible. Shipping details, including costs and delivery times, will be provided at checkout. The delivery options available to you depend on your location, and we work with trusted carriers to ensure timely delivery.

  • Processing Time: Orders are processed within 1-3 business days of payment authorization. Orders placed during weekends or holidays will be processed the next business day.
  • Shipping Costs: Shipping charges will be calculated at checkout based on the shipping destination, the size of the order, and the selected shipping method.
  • Shipping Delays: While we aim to ensure timely delivery, external factors such as weather, carrier issues, or customs delays may cause shipping delays beyond our control. We are not liable for delays caused by these factors.

4. International Orders

We are pleased to offer international shipping. If you are located outside the United States, please note the following:

  • Customs Duties and Taxes: International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer and will be due upon receipt of the item.
  • Shipping Costs: International shipping costs are calculated based on the destination country and package size. These charges will be displayed at checkout.
  • Customs Delays: Please be aware that customs processing can occasionally delay shipments, and we are not responsible for any customs-related delays.

5. Order Modifications and Cancellations

Once an order is placed, it is processed promptly. As such, cancellations or modifications may not be possible once the order has been processed. However, if you need to make a change or cancel your order, please contact our customer service team as soon as possible at info@thorasonali.com or (781) 331-3176. We will do our best to accommodate your request if the order has not yet been shipped.

If your order has already shipped, please refer to our Return and Refund Policy for guidance on returning the product.

6. Returns and Refunds

We want you to be completely satisfied with your Thorasonali purchase. If you are not fully satisfied with your product, please refer to our Return and Refund Policy for instructions on how to return the item and receive a refund or exchange.

Please ensure that any returns meet the conditions outlined in our Return Policy:

  • Returns must be made within 30 days of receipt.
  • The product must be in new, unworn, and unused condition, with original packaging and accessories.

7. Warranty and Product Authenticity

Each watch sold by Thorasonali comes with a manufacturer’s warranty, which covers defects in materials or workmanship for a specified period. Warranty coverage does not extend to damage caused by accidents, misuse, or unauthorized repairs.

Additionally, we guarantee that all products sold on our website are 100% authentic, sourced directly from trusted manufacturers or authorized distributors.

For specific warranty information, please refer to the warranty documentation provided with your purchase or contact our customer service team.

8. Limitations of Liability

To the extent permitted by law, Thorasonali‘s liability is limited to the purchase price of the product(s) that are the subject of the claim. Thorasonali shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the products, even if we have been advised of the possibility of such damages.

9. Changes to the Sales Policy

Thorasonali reserves the right to modify or update this Sales Policy at any time without prior notice. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this page periodically for any updates. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the revised terms.

10. Contact Us

If you have any questions or concerns regarding our Sales Policy or your purchase, please feel free to contact us:

Thank you for choosing Thorasonali. We are dedicated to providing exceptional luxury timepieces and excellent customer service to ensure your satisfaction with every purchase.